Our aim is to provide a first class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service you have received.
If you still remain unhappy with the way your complaint has been
dealt with then you should set out your complaint in writing to:
4 Bridge Court
And/or by email at: firstname.lastname@example.org
Mark Worrall has been appointed at love2move to deal with any complaints you have about love2move.
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.
The timescales for dealing with a complaint are as follows:
We are members of The Property Ombudsman. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact The Property Ombudsman to ask them to investigate your complaint. In order to take your complaint to The Property Ombudsman you must first have carried out the following:
The Property Ombudsman is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response. The Property Ombudsman is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact The Property Ombudsman directly or alternatively, visit their website and fill out a Complaints Form. The Property Ombudsman contact details are as follows:
E mail: email@example.com
By post at:
The Property Ombudsman
43-55 Milford Street