By using the Website and any services we offer, you are agree to be bound by this Policy in respect of the information we collect about you.
If you have any queries or comments about the policy, our use of your personal information or wish to unsubscribe from messages from us, please get in touch by writing to the ‘Privacy Manager’ at the above address.
1. Personal information collected
To use the L2M services on the Website, you will need to provide certain information about yourself, including your name and contact details. where services are purchased we will require bank details, credit or debit card and information about your property or personal circumstances as a Seller, Buyer, Landlord, Tenant, Licensee or anyone interested in a property or the products & services offered by us. L2M may also collect information about how you use the Website or Online Platform including your searches, the properties and pages you look at, the advertisers or partners you contact and the contents of the emails you send to them. We will collect information on your use of dashboard and any correspondence that you have with us as well as your IP (internet protocol) address and cookies which may uniquely identify your browser or account. This will help us with verification and identity.
2. How we use your information
We may use your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or Online Platform or any of our products and services. Where you have consented, we may also use your Information to contact you with details about any other products or services we, or our partners or advertisers offer that may be of interest to you. Where you have consented to being contacted by third parties, we may make your Information available to them. If you change your mind about being contacted in the future, please write to us at the address above.
When you contact us a record of your communication will be kept.
2.2 Your address will be disclosed on marketing materials such as digital property particulars that will also contain reference to the characteristics of your property provided and on all property portals
2.3 Response Information
To register on the Website you will be asked for personal information your name, address, telephone number, email address and a password. You can change and update this information at any time through the dashboard.
2.4 Information for payment such as the name, card number, start date, expiry date, security code or issue number as well as your bank details will be required. This information will be used to take the agreed payment or to pass to the provider ( as defined in the service Agreement) and will not be stored by the card merchant and or the future will you get the choice to use the same card and we will then call for the information from the card merchant. You can choose not to have your card stored should you so wish.
3. Sharing information, viewings and offers
3.1 When a prospective Purchaser or Tenant wishes to view a property they will choose a convenient time and date from two options and they will then be provided with a confirmation of the viewing. Should the person who has viewed wish to make an offer they can do so through the Online Platform. The Seller or Landlord will be provided with the name of the person who has made the offer together with details of their position as a Purchaser or Tenant (not on market, on market, sold, cash, mortgage position etc).
In the event that an offer is made we will require further information such as the name and contact details of your Conveyancer as well as mortgage information (if applicable).
3.2 When you send a message, email or an alert or receive one from us; a Seller, Purchaser, Landlord, Tenant or third party as a result of your use of the Website or Online Platform, details will be recorded on our system and can be viewed in the Online Platform. Personal information will only be disclosed to the sender or receiver of the message, email or alert as is required and none to you for the purpose of sending or receiving the message, email or alert.
3.3 Once registered on the website you can update your information. If you wish to de-active your account, please email firstname.lastname@example.org
4. Cookies and tracking
As you browse our site, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners, then enables us to present you with retargeting advertising on other sites based on your previous interaction with L2M. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.
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Session Cookies -
Our website uses PHP session cookies to help you to navigate it. These cookies expire once you shut the browser window or end the browser session.
Third Party Cookies* –These cookies collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to our website, where our visitors to our website have come from and the pages they have visited. The information obtained does not identify anyone.
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5. Security, storage and transfer of information
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission (unless they are providing services as outlined above and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect your Information.
All of the information we collect or record is restricted to our offices. Only employees and Licensees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time from within the Online Platform.
We will retain your information for a reasonable period or for as long as is required by law.
We process personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
6.0 Changes to the Policy
We may change this Policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this Policy will be posted on the Website.
The information contained in the Website and Online Platform is subject to change without notice.